Terms & conditions
The terms on which we hire vehicles and arrange tours. A written quote and confirmation will always set out the specifics for your booking.
Last updated August 2025
Bookings and deposits
A booking is held once we have your dates in writing and a 30% deposit. Deposits secure the vehicle and let us purchase any permits the same day.
The balance is due at handover, payable by card, mobile money or bank transfer.
Driver requirements (self-drive)
Self-drive requires a licence held for at least two years and a refundable $500 security deposit, returned on undamaged return of the vehicle.
Fuel, kilometres and delivery
Every rate includes unlimited kilometres in-country, insurance and a full tank at handover. Fuel used on the road is yours. Delivery and pickup anywhere in Rwanda are free.
Cancellations
Deposits for permits (gorilla and chimp tracking) are non-refundable once purchased, per park authority rules. Vehicle deposits are refundable up to 7 days before pickup.